Frequently Asked Questions

  • Are you supporting companies to start an e-commerce business?

    The Octet Portal provides you with the opportunity to make collections promptly without any extra infrastructural investments. All you have to do is become a member of the Octet Portal. Following that, you can start tracking and managing your sales reports on the Octet Portal.

  • How can I start using the Octet Portal?

    You can start by filling in the application form by clicking on the Apply button on our Web site and identifying yourself as a Buyer or a Seller. If you apply as a Seller, our operational team will contact you to give information on the required documents.

    Octet handles all the data and information submitted by your company during registration, the log of your commercial transactions, and the documents concerning transactions with high-security standards as stipulated by BRSA.

  • How can I become a member?

    Web sitemizdeki Başvur butonuna tıklayarak, Alıcı veya Satıcı seçiminizi yaptıktan sonra başvuru formunu doldurabilirsiniz. Satıcı olarak başvuru yaptığınızda, operasyon ekibimiz gerekli belgeler hakkında bilgi vermek için sizinle iletişime geçer.
    Octet, firmanızın kayıt esnasında sunduğu bilgi ve belgeleri, yaptığınız ticari işlemlerin günlüğünü ve işlem veya kayıt esnasından verilmiş olan tüm bilgi ve belgeleri, BDDK’nin öngördüğü yüksek güvenlik standartlarında titizlikle saklar.

  • Do I need to install a new program on my computer/laptop or download any applications to my mobile phone to use the Octet Portal?

    You do not need to install a program or download a mobile application to use the portal. All you need is a device with an Internet connection.

  • Does Octet give financial loans to the companies?

    Octet is an online supply chain trading, payment, and collection platform available for the use of all enterprises, from private companies to large conglomerates having wide dealer networks. It does not directly provide financial loans to the companies. Yet, transparent transactions of the companies on the Octet Portal can be used as collateral to secure loans.
    Moreover, Octet offers you all banking services and products 24/7 and supports you in seizing sales and business opportunities. Octet Portal enables its members to make their digital payments and collections readily, reducing their need for business loans.

  • What are my advantages as a Buyer on Octet Portal?
    • Using commercial loan with the ease of using credit card
    • Benefitting from offers such as cash payment discount, payment in instalments
    • Collecting points/miles with your credit card
    • Selecting your own payment terms
    • Making secure transactions without sharing the card or personal data which are needed in various payment tools such as Mail Order
    • Easier and faster transactions by credit cards, which provide additional financing for business capital, compared to using commercial loans
    • Management of supply chain transactions and commercial documents made easy by online transaction flow
    • Cost-efficiency compared to other tools
  • What are my advantages as a Seller on Octet Portal?
    • Knowing the exact dates of your debt collection
    • Making collections whenever and wherever you like
    • Being sure of the commercial credibility of your customers
    • The convenience of online sales and collections management on the Portal
    • Account monitoring with detailed reporting and easy integration
    • Making sales with an open account without bothering with tracking post-dated checks, bill receivables
    • No necessity for a POS terminal to make sales with credit card
    • Making collections by offering customers a wide variety of payment tools and options
  • I spent my full credit limit on my credit card? How can I continue with my transactions on the Octet Portal?

    You can contact your bank to request an additional limit to use on the Octet Portal if you go over your credit card limit.

  • May I use the virtual POS terminal of Octet to make online sales without having a web site?

    When you become a member of the Octet Portal, you can get instalments for each of your credit cards while making collections through Octet’s virtual POS terminals. You do not have to make agreements with every bank to execute sales and collect transactions from your dealers and customers. Furthermore, you can easily track and manage your sales reports on the portal.

  • Which party should pay for the interest rate applied to a credit card instalment plan?

    Octet provides you the flexibility in payment for the interest rates applied to credit card instalment plans. The interest rate can be paid either by the Buyer or the Seller depending on the plan. Besides, the parties may split the interest rate. These terms may vary as per the agreement between the Buyer and the Seller. The Octet Portal supports all these options in the payment of interest rates.

  • Which payment tools can be used on the Octet Portal?

    All personal, business and commercial credit cards, as well as all bank cards (debit cards) can be used on the Octet Portal. The members can make all banking transactions 24/7 on the portal such as EFT, money transfer, etc. as well as collections of commercial invoices. If direct debit order is given, commercial loans can be used as a payment tool. 19 alternative credit cards can be used as a payment tool in 65 countries for global transactions.

  • How do purchase order and payment transactions work on the Octet Portal?

    As soon as the Seller fills in the necessary information, the payment request is sent to the Buyer with SMS and/or e-mail. When the Buyer receives the request, he can make the payment by utilizing any of the tools provided by the Octet Portal. Your regular customers can also become a member on the Octet Portal for free and save their credit card data on the Digital Wallet. Then, they can make payments in full or in instalments.

  • I forgot my password, what can I do?

    When you click on the link ‘I Forgot My Password’, a temporary password is sent to your e-mail address. When you log in to the Octet Portal with your temporary password, you are requested to reset your password. After setting a new password, you can access the portal.

  • How does billing work?

    Octet charges a service fee for the payment service provided. The fee, including BSMV (Banking and Insurance Transaction Tax) rate mutually agreed beforehand, is requested by issuing a receipt.

  • How do I check the status of my transactions?

    When you access the Octet Portal either as a Buyer or a Supplier, you can see your transaction history on the Homepage. You can also view these transactions in detail at the sections My Orders and Payment Links.

  • How much are the transaction fees? How much do the transaction fees cost?

    There is no standard fee-setting on the Octet Portal, and membership is free. The service commission is determined by mutual agreement in consideration with the transaction volume between the Buyer and the Seller on the portal. You can get the best rates exclusive for you by getting in contact with Octet specialists.